Balances are aimed to ease the process of evaluating your investment portfolio and making a decision of either deposit more or withdraw funds from your DSX account. In that article, we'll cover how you can do that.

You can access Balances through Account menu option

On that page, you can see all available currencies and the amount of the currency you have on your DSX account balance.

You can initiate deposit and withdrawal right from that page by clicking Add BTC (to deposit) or Send BTC (to withdraw it). We'll walk through both processes together now.

Crypto deposit

After you click Add BTC, you'll see your wallet address and a QR code of the address to send funds from your external wallet. Once your transaction gets the required amount of confirmations, it will be added to your DSX account balance.

Fiat deposit

If you wish to deposit fiat currency, you choose one from the list of available currencies and click, for example, the Add EUR button.

Enter the amount you wish to deposit and choose the payment option. Click Next. After that, you'll be given DSX bank details and instructions. Make sure you copied everything correctly and finish the process by clicking the Finish button. All you need to do now is to visit your local branch and make a transfer to our bank. On average it takes us 2-3 working days to receive and process your bank deposit to your DSX account balance.
Note that you should verify your bank account at DSX prior to sending funds.

Crypto withdrawal

To withdraw crypto from DSX to your external wallet you use Send BTC (or any other currency of your choice) in the section Balances. That way you initiate the withdrawal process. First of all, you choose the wallet you want to withdraw to in Select a template. If you haven't yet added the template you need, you can add it right from that page by clicking Add template. Otherwise, you choose a template and enter the amount you want to Receive. The system will count the exact amount that should be credited from your DSX balance, so you receive the amount you want.

You can also use Send it all option to send everything you have on the balance of a chosen currency to your wallet. Click Next.

You'll get to the confirmation page where you need to check if all details are correct and confirm the request by clicking Send.

If you have 2FA set up on your account, use it to confirm the operation. If not (although we strongly recommend you to set up 2FA for more security), open your email to follow the confirmation link.

That is it. Once confirmed, your withdrawal request should be sent to the network during a couple of minutes (in some cases it may take up to 36 hours to be processed).

Fiat withdrawal

If you want to send fiat currency to your ePayments or your bank account, click the Send EUR (or any other fiat currency of your choice). First of all, you choose what account you want to withdraw to using Select a template. If you haven't yet added the template you need, you can add it right from that page by clicking Add template. Otherwise, you choose a template and enter the amount you want to Receive. The system will count what amount should be credited from your DSX balance, so you receive the amount you want.

You can also use Send it all option to send everything you have on the balance of a chosen currency to your wallet. Click Next.

Check if all details are correct, enter the Transfer reference if needed and click Send.

If you have 2FA set up on your account, use it to confirm the operation. If not (although we strongly recommend you to set up 2FA for more security), open your email to follow the confirmation link.

ePayments withdrawals are usually processed within several minutes (but in rare cases can take up to 36 hours).
Bank withdrawals are processed on average during 1-3 business days (but in rare cases can take up to 7 business days).

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