Some withdrawals are subject to further security screening. These checks ensure that safety of client funds and involve various verifications applied to a transaction. We aim to process them as soon as possible but it may take longer on weekends or during the nights.
Usually, cryptocurrency withdrawals are processed and sent to cryptocurrency network in few minutes. But it can take up to few hours due to additional security screening.
Additional delays with cryptocurrency withdrawals can be caused by limited liquidity on DSX hot wallets. In that case, the withdrawals processing delay can be up to few hours, while we transfer funds to hot wallet.
Withdrawals in fiat currencies (USD, EUR, RUB) to the ePayments platform are instant.
Bank transfer withdrawals are usually processed within 1-2 business days. It can take longer during bank holidays. We use Rietumu Bank to send bank transfers.