You can initiate withdrawal right from the Balances page by simply clicking Send BTC (or any other currency of your choice). We'll walk through that process together now.

Crypto withdrawal

To withdraw crypto from DSX to your external wallet you use Send BTC in the section Balances. That way you initiate the withdrawal process. First of all, you choose the wallet you want to withdraw to in Select a template. If you haven't yet added the template you need, you can add it right from that page by clicking Add template. Otherwise, you choose a template and enter the amount you want to Receive. The system will count what amount should be credited from your DSX balance, so you receive the amount you want.

You can also use Send it all option to send everything you have on the balance of a chosen currency to your wallet. Click Next.

You'll get to the confirmation page where you need to check if all details are correct and confirm the request by clicking Send.

If you have 2FA set up on your account, use it to confirm the operation. If not (although we strongly recommend you to set up 2FA for more security), open your email to follow the confirmation link.

That is it. Once confirmed, your withdrawal request should be sent to the network during a couple of minutes (in some cases it may take up to 36 hours to be processed).

Fiat withdrawal

If you want to send fiat currency to your ePayments or your bank account, click the Send EUR (or any other fiat currency of your choice). First of all, you choose what account you want to withdraw to in Select a template. If you haven't yet added the template you need, you can add it right from that page by clicking Add template. Otherwise, you choose a template and enter the amount you want to Receive. The system will count what amount should be credited from your DSX balance, so you receive the amount you want.

You can also use Send it all option to send everything you have on the balance of a chosen currency to your wallet. Click Next.

Check if all details are correct, enter the Transfer reference if needed and click Send.

If you have 2FA set up on your account, use it to confirm the operation. If not (although we strongly recommend you to set up 2FA for more security), open your email to follow the confirmation link.

ePayments withdrawals are usually processed within several minutes (but in rare cases can take up to 36 hours).Bank withdrawals are processed on average during 1-3 business days (but in rare cases can take up to 7 business days).

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